fg991 Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and fg991 ("fg991", "we", "us", "our"), governing your use of the fg991 online betting and casino platform accessible at https://fg991.io and all associated pages, services, features, and content ("the Platform").

By completing the fg991 registration process, clicking the "Accept" checkbox during account creation, or by continuing to use the Platform after any amendment to these Terms has been published, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

fg991 reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued use of the Platform following the publication of amended Terms constitutes your acceptance of those changes. It is your responsibility to review this page periodically.

2. Eligibility & Registration

2.1 Age Requirement

The fg991 Platform is strictly restricted to individuals who are 21 years of age or older. By registering an account, you warrant and represent that you are at least 21 years old. fg991 operates a strict age verification policy and may request documentary evidence of your age at any time. If you are found to be under 21, your account will be immediately suspended, all funds will be withheld pending investigation, and any winnings generated during the underage period will be forfeited.

2.2 Geographic Eligibility

The Platform is designed and operated primarily for players located in Bangladesh. You are responsible for ensuring that your access to and use of the fg991 Platform complies with all laws and regulations applicable in your jurisdiction. fg991 makes no representation that the Platform is appropriate or lawful for use in jurisdictions outside Bangladesh, and players in other territories access the Platform entirely at their own risk.

2.3 Registration Requirements

To register on fg991, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, phone number, and a valid email address. You must not use false identities, pseudonyms, or another person's personal information during registration. fg991 reserves the right to conduct identity verification checks at any stage and to request supporting documentation such as a national identity card, passport, or utility bill.

2.4 One Account Policy

Each person is permitted to hold exactly one registered fg991 account. Opening multiple accounts — for any reason, including claiming multiple welcome bonuses — is strictly prohibited. Where duplicate accounts are identified, fg991 will close all accounts except the earliest verified account, forfeit any bonus funds claimed across duplicate accounts, and may retain real-money funds pending investigation into fraudulent activity.

3. Account Management

3.1 Account Security

You are solely responsible for the security of your fg991 Login credentials, including your username and password. You must not share your login details with any other person. fg991 will never ask you to disclose your password via any communication channel. Any activity conducted through your account — including all bets placed, deposits made, and withdrawals requested — is your responsibility, unless you have promptly reported unauthorised access to our support team.

3.2 Account Verification (KYC)

fg991 operates a Know Your Customer ("KYC") verification programme in line with standard industry practice. Before processing any withdrawal, and at any point during your use of the Platform, fg991 may require you to submit identification documents for verification. Until verification is completed, withdrawal requests may be held. Failure to complete verification within a reasonable timeframe will result in account suspension.

3.3 Account Suspension & Closure

fg991 reserves the right to suspend or permanently close any account, with or without prior notice, where we reasonably suspect: breach of these Terms; fraudulent, dishonest, or criminal activity; provision of false personal information; money laundering or terrorist financing activity; or any other conduct that we determine to be harmful to the Platform or other players. In cases of proven fraud or criminal activity, fg991 reserves the right to retain account balances and report the matter to relevant authorities.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

fg991 currently supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. All transactions are conducted in Bangladeshi Taka (৳). fg991 does not accept payments from third-party accounts — all deposits must originate from a payment method registered in your own name.

4.2 Minimum Transaction Amounts

The minimum deposit amount on fg991 is ৳100. The minimum withdrawal amount is ৳500. These limits are subject to change and will be displayed in the cashier section of your account at all times.

4.3 Withdrawal Processing

Withdrawal requests submitted during operational hours (Bangladesh Standard Time, UTC+6) are processed within 60 minutes. Requests submitted outside operational hours will be processed at the earliest opportunity during the next available operational window. fg991 does not charge any fees for processing withdrawals; however, your payment provider may apply their own transaction fees, for which fg991 accepts no responsibility.

4.4 Withdrawal Conditions

Withdrawals are only permitted to payment methods previously used to make a deposit on your account. This policy exists to prevent money laundering and to ensure the security of all transactions. First-time withdrawals may be subject to enhanced identity verification. fg991 reserves the right to impose withdrawal limits or delay processing pending satisfactory completion of KYC procedures.

4.5 Currency

All account balances, bets, winnings, bonuses, and transactions on fg991 are denominated exclusively in Bangladeshi Taka (৳). No foreign currency conversion is applied to deposits or withdrawals. There are no hidden foreign exchange fees on any fg991 transaction.

5. Betting & Gaming Rules

5.1 General Betting Rules

All bets placed on fg991 are subject to the specific rules of the relevant sport, market, or game category. Cricket betting rules, including settlement procedures for abandoned matches, rain-affected games, and BPL or T20 World Cup format changes, are published in the Rules section of the Sports Betting area. Slot game rules, return-to-player ("RTP") percentages, and bonus feature conditions are provided by the individual game providers and displayed within each game's information panel.

5.2 Void Bets

fg991 reserves the right to void any bet where: a manifest error in odds or game configuration has occurred; the bet was placed after an event's conclusion; the outcome was already determined at the time of placement; or where a technical fault in the Platform has produced incorrect odds or game conditions. In the event of a void bet, the original stake is returned to your account balance.

5.3 Live Betting

Live in-play betting markets are subject to suspension and settlement delay during active events. Odds for live markets fluctuate in real time. fg991 is not liable for any delay in odds updating due to data feed latency or network conditions on the player's end. Bets accepted during a temporary odds suspension remain valid at the odds shown at the moment of acceptance.

5.4 Maximum Winnings

fg991 imposes maximum single-bet winnings caps, which vary by sport, market, and game type. These caps are displayed within the relevant betting market or game lobby and are subject to change at fg991's discretion. Winnings exceeding the applicable cap will be limited to the stated maximum, regardless of the odds or stake involved.

6. Bonuses & Promotions

6.1 General Bonus Conditions

All bonuses, free bets, free spins, cashback offers, and promotional rewards offered by fg991 are subject to the specific terms displayed at the point of offer ("Promotion-Specific Terms"). In the event of a conflict between Promotion-Specific Terms and these general Terms, the Promotion-Specific Terms shall prevail in relation to that promotion only.

6.2 Wagering Requirements

Unless otherwise stated in Promotion-Specific Terms, all bonus funds are subject to a minimum wagering requirement before they may be withdrawn. Wagering requirements are calculated as a multiple of the bonus amount (for example, a 20x wagering requirement on a ৳1,000 bonus requires ৳20,000 in eligible wagers to be placed before the bonus balance becomes withdrawable). Not all games contribute equally to wagering requirements — contribution rates are listed in the Promotions section of the Platform.

6.3 Bonus Expiry

Bonus funds and associated wagering requirements must be completed within the time period specified in the Promotion-Specific Terms. Bonus funds that expire before wagering requirements are met will be removed from your account balance automatically. No extension of bonus expiry periods will be granted unless expressly stated in the relevant promotion terms.

6.4 Abuse of Promotions

fg991 actively monitors for bonus abuse, including but not limited to: opening multiple accounts to claim the same bonus; placing low-risk or risk-free combinations of bets to fulfil wagering requirements without genuine gaming activity; and coordinating with other players to exploit promotional terms. Where bonus abuse is identified, fg991 reserves the right to cancel the relevant bonus, void associated winnings, and close the offending account(s).

7. Prohibited Conduct

The following activities are strictly prohibited on the fg991 Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities where appropriate:

• Using the Platform for any unlawful purpose, including but not limited to money laundering, terrorist financing, or fraud;
• Providing false, misleading, or fraudulent registration information;
• Accessing the Platform using automated tools, bots, scripts, or any software designed to place bets, extract data, or interact with the Platform without human input;
• Attempting to reverse-engineer, decompile, disassemble, or otherwise interfere with the Platform's software or security systems;
• Exploiting technical errors, software glitches, or misconfigured odds for financial gain — any winnings generated through exploitation of a manifest error are void;
• Colluding with other players to gain an unfair advantage in poker, live dealer games, or sports betting markets;
• Engaging in "chip dumping", match-fixing facilitation, or any form of sports corruption;
• Using a VPN, proxy service, or other IP-masking tool to circumvent geographic or account restrictions;
• Harassing, threatening, or abusing fg991 staff, customer support agents, or other players via any communication channel;
• Registering or operating an account on behalf of another person, or allowing another person to operate your account.

8. Intellectual Property

All content on the fg991 Platform — including but not limited to the fg991 brand name and logo, website design, user interface, graphics, text, software, game content, odds data, and promotional materials — is the exclusive intellectual property of fg991 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. You may not reproduce, copy, modify, distribute, publish, display, transmit, or create derivative works from any fg991 content without express prior written permission from fg991.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers. fg991 is licensed to display and operate this content; players have no rights over game content beyond accessing it for personal play.

9. Privacy & Data

fg991 collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at fg991.io/privacy-policy. By registering an account and accepting these Terms, you consent to the collection and processing of your personal data as described in the Privacy Policy.

fg991 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. We do not sell or rent your personal data to third parties for marketing purposes. Data is shared only with payment processors, identity verification services, and regulatory bodies as required for the lawful operation of the Platform.

You have the right to request access to, correction of, or deletion of your personal data held by fg991, subject to our legal obligations to retain certain records. Requests should be directed to [email protected].

10. Limitation of Liability

To the maximum extent permitted by applicable law, fg991 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Platform, including but not limited to: loss of funds due to gambling outcomes; loss of data; loss of profits; business interruption; or any other financial loss.

fg991 makes no warranty that the Platform will be continuously available, error-free, or free from technical interruptions. Scheduled and unscheduled maintenance, software updates, third-party data feed outages, and network connectivity issues may affect Platform availability. fg991 will endeavour to minimise disruption but cannot guarantee uninterrupted access.

fg991's total aggregate liability to any individual player in connection with these Terms, howsoever arising, shall not exceed the total net deposits made by that player to fg991 in the 12-month period immediately preceding the event giving rise to the claim.

11. Responsible Gaming

fg991 takes its responsible gaming obligations seriously. All players are reminded that gambling is a form of entertainment and should never be used as a means of generating income or addressing financial difficulties.

The following responsible gaming tools are available to all registered fg991 players from the account dashboard following fg991 Login:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit;
• Loss Limits: Set maximum loss thresholds over defined time periods;
• Session Time Limits: Receive alerts and automatic logouts after a defined period of continuous play;
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks);
• Self-Exclusion: Permanently close your account if you feel gambling is causing harm.

If you are concerned that your gambling may be causing problems for yourself or others, we strongly encourage you to contact our support team immediately via live chat or by emailing [email protected], or to visit our Responsible Gaming page for further guidance and resources. All players must be 21 years of age or older. fg991 does not permit gambling by minors under any circumstances.

12. Amendments & Termination

fg991 reserves the right to amend, update, or replace these Terms at any time, with changes taking effect upon publication on this page. Where a material change is made to these Terms, fg991 will provide reasonable notice to registered players via email or an in-platform notification. Your continued use of the Platform after such notice constitutes acceptance of the revised Terms.

Either party may terminate the account relationship at any time. You may close your fg991 account by contacting support. fg991 may terminate your account immediately upon finding a breach of these Terms. Upon termination, any verified real-money balance in your account (excluding bonus funds subject to outstanding wagering requirements) will be returned to you via your registered payment method, subject to completion of applicable KYC verification.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in the jurisdiction of operation. fg991 operates as a safe and reliable platform and endeavours to resolve all player disputes fairly, transparently, and promptly.

In the event of a dispute, you are encouraged to contact our support team in the first instance so that we may attempt an informal resolution. Formal dispute resolution procedures are described in detail in the Disputes section of the Platform Help Centre, accessible after fg991 Login.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the fg991 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from your account dashboard following fg991 Login
• Response Time: Within 1 hour during operational hours (Bangladesh Standard Time, UTC+6)

For responsible gaming enquiries, deposit limit requests, or self-exclusion, please contact support immediately or visit the Responsible Gaming page. For general legal queries, all correspondence should be directed to the email address above.