Responsible Gaming
at fg991
fg991 is committed to providing a safe, fair, and enjoyable betting environment for every Bangladeshi player. Our responsible gaming programme gives you full control over your experience — from deposit limits and time-out features to complete self-exclusion tools. Play smart. Play safe.
fg991's Commitment to Safe Play
At fg991, responsible gaming is not an afterthought — it is a core pillar of how the platform is designed and operated. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, and we take seriously the trust that every player places in us.
Betting and casino games at fg991 are intended to be a form of entertainment — a fun, exciting activity enjoyed alongside everyday life. For the vast majority of players, this is exactly what they are. However, fg991 recognises that for a small number of people, gambling can become problematic. Our responsible gaming programme exists to identify risk early, provide effective tools, and connect players with the help they need.
Every fg991 account is equipped with a complete suite of self-management tools — accessible 24/7 from the account dashboard following fg991 Login. These tools are free to use, take effect immediately, and can be set or adjusted at any time without requiring any approval from fg991 staff.
Your Player Protection Toolkit
fg991 provides a full set of responsible gaming controls, built directly into your account. Every tool is available immediately after fg991 Login — no forms, no delays, no barriers.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account dashboard. Limits can be reduced at any time with immediate effect. Increasing a limit requires a mandatory 72-hour reflection period before the new limit takes effect — a deliberate safeguard against impulsive decisions. Whether you want to cap your spending at ৳500 per day or ৳20,000 per month, the control is entirely yours.
Session Time Limits
Set a maximum session duration so that fg991 automatically logs you out after your chosen time period. You can also enable reality-check notifications — pop-up reminders at intervals you choose (for example, every 30 or 60 minutes) that show your net session result and ask whether you wish to continue. These tools are especially useful for players who lose track of time during live casino and cricket betting sessions.
Self-Exclusion
If you feel that gambling is no longer within your control, fg991's self-exclusion tool allows you to lock your account immediately. Choose from a 30-day temporary exclusion, a 90-day exclusion, a 180-day exclusion, a 12-month exclusion, or a permanent closure. Self-exclusion takes effect instantly upon activation. Temporary exclusions cannot be reversed early — they run for their full duration. Permanent exclusions are irreversible under all circumstances.
Cooling-Off / Time-Out
Need a short break without a full self-exclusion? The cooling-off feature lets you pause your fg991 account for a short period — from 24 hours up to 30 days. During a cooling-off period, you cannot log in, place bets, or access games. Pending withdrawals are processed normally. This is ideal for players who feel they need a brief pause to reassess without committing to a long-term exclusion.
Loss Limits
Set a maximum loss threshold for any given day, week, or month. Once your loss limit is reached, fg991 will automatically prevent further bets or casino game play for that period — regardless of your remaining balance. Loss limits reduce the risk of chasing losses, which is one of the most common warning signs of problem gambling. Like deposit limits, loss limits can be decreased immediately but require a 72-hour wait before any increase takes effect.
Activity History & Statements
Your full betting history, casino game log, and financial transaction record are available at all times from within your fg991 account. Reviewing your activity regularly is one of the most effective ways to stay in control of your gambling behaviour. Download statements at any time to track your spending patterns, compare your deposits and withdrawals, and make informed decisions about your continued use of the fg991 platform.
Strict Age Verification
fg991 enforces a strict minimum age of 21 years for all players. This is non-negotiable and applies to every account, every deposit, and every game played on the fg991 platform. Underage gambling causes serious harm, and fg991 has zero tolerance for any attempt to circumvent our age verification procedures.
During account registration, all players are required to confirm that they are 21 years of age or older. fg991 then conducts automated and manual identity verification checks. You will be asked to provide a government-issued identity document — such as your National Identity Card (NID) or passport — before your first withdrawal is processed.
Any account found to belong to a person under 21 will be permanently suspended without notice, all funds will be withheld pending investigation, and the matter will be escalated to our compliance team. If you are a parent or guardian and suspect a minor is using fg991, please contact us immediately at [email protected].
Protecting Minors — What You Can Do
- Install parental control software on shared devices to prevent minors from accessing betting and casino websites including fg991. Tools such as Net Nanny, Qustodio, and built-in device parental controls are effective and easy to set up.
- Never share your fg991 Login credentials (username, password, or PIN) with anyone — including family members. Keep your account details private and enable two-factor authentication on your account for an additional layer of security.
- Do not leave your fg991 account logged in on shared devices such as family computers, shared tablets, or family smartphones. Always log out after each session and clear your browser session if the device is shared.
- Talk openly with young people in your household about the risks of gambling. Explain that gambling is for adults only, involves real money, and should never be seen as a way to earn income or solve financial difficulties.
- If you suspect a minor has accessed your fg991 account, contact our support team at [email protected] immediately with the subject line "Minor Account Report". We will investigate and respond within 24 hours.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Recognising the early warning signs is the first and most important step toward getting help. If any of the following descriptions feel familiar, fg991 strongly encourages you to use our responsible gaming tools or reach out to our support team.
Chasing Losses
Placing additional bets specifically to try to win back money you have already lost, often escalating bet sizes in the process.
Inability to Stop
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you set for yourself.
Neglecting Responsibilities
Gambling is taking time or money away from work, family, studies, or other important responsibilities in your daily life.
Secrecy About Gambling
Hiding the extent of your gambling activity from friends or family, or feeling the need to lie about how much time or money you spend on betting.
Borrowing to Gamble
Taking loans, borrowing money from family or friends, or using essential household funds (rent, bills, food) to finance gambling activity.
Emotional Distress
Feeling anxious, irritable, depressed, or restless when not gambling, or using gambling as a way to escape stress, loneliness, or emotional difficulties.
Quick Self-Check Questions
How to Access Your Responsible Gaming Tools
All responsible gaming tools on fg991 are self-service and available around the clock. Here is how to access and use them after completing fg991 Login.
Visit fg991.io and complete fg991 Login with your username and password. Two-factor authentication (if enabled) will be required at this step. All responsible gaming tools are account-specific and require login to access.
After logging in, click your account avatar or username in the top-right corner of the platform. Select "Account Settings" from the dropdown menu to access your full account management area.
Within Account Settings, locate the "Responsible Gaming" tab. This is where all player protection tools are centralised — deposit limits, loss limits, session time limits, reality-check settings, cooling-off, and self-exclusion options.
Choose the tool you wish to use and follow the on-screen prompts. Restrictions (lower limits, cooling-off, self-exclusion) take effect immediately. Limit increases are queued for 72 hours before activation. You will receive a confirmation email to your registered address for every change made.
If you need assistance activating any responsible gaming tool, or if you want to self-exclude immediately and cannot access your account, contact the fg991 support team via live chat or at [email protected]. Our team will action your request within 1 hour (Bangladesh Standard Time, UTC+6).
Emergency Self-Exclusion
If you need to self-exclude urgently and cannot access your account, fg991 support can activate an immediate account lock on your behalf. This requires no login — simply contact us with your registered email address and a request to self-exclude.
Mobile Access
All responsible gaming tools are fully accessible on mobile devices through the fg991 mobile browser experience. No app download is required. The Account Settings menu is accessible from the mobile navigation menu after fg991 Login on any smartphone — including devices running on Bangladeshi mobile networks (Grameenphone, Robi, Banglalink, Teletalk).
Support & External Resources
If gambling is affecting your mental health, finances, or relationships, reaching out for help is a sign of strength — not weakness. fg991 encourages any player who is struggling to contact our support team directly or seek assistance from qualified professionals.
fg991 Support Team
Our dedicated support team is available 24 hours a day, 7 days a week — including during public holidays such as Eid, Pohela Boishakh, and Independence Day. Contact us via live chat inside your account dashboard or by email at [email protected]. Responsible gaming queries are always treated with complete confidentiality and without judgement.
Mental Health & Counselling
If gambling has contributed to stress, anxiety, or depression, speaking with a qualified mental health professional is strongly recommended. In Bangladesh, the National Institute of Mental Health (NIMH) in Dhaka provides psychiatric and psychological services. Your personal physician or local health centre can also refer you to appropriate counselling services available in your city or district.
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a person you trust — a family member, close friend, or respected community figure. Many players in Dhaka, Chittagong, and Sylhet have found that opening up about gambling difficulties reduces the sense of isolation that often makes the problem worse. You do not have to manage this alone.
Financial Counselling
If problem gambling has led to financial difficulties, a number of organisations in Bangladesh offer debt counselling and financial management support. BRAC, the Grameen Bank network, and other NGOs operating across the country provide financial literacy and support programmes. Your bank — whether City Bank, Dutch-Bangla Bank, BRAC Bank, or others — may also be able to advise on managing debt responsibly. fg991 also strongly recommends setting a household budget that treats your gambling deposit limit as a fixed entertainment expense, not a variable cost that can expand into essential spending.
Blocking Software
In addition to fg991's built-in self-exclusion tools, you can use third-party website blocking software to prevent access to all gambling sites on your devices. Tools such as Gamban, BetBlocker (free to use), and built-in content restriction features on Android and iOS devices can provide an additional technical barrier when willpower alone is not enough. These tools are particularly useful during a self-exclusion period to ensure there is no accidental access to other gambling platforms while your fg991 account is locked.
Healthy Gambling — Facts & Guidance
Understanding how betting and casino games actually work is one of the most powerful tools any player can have. fg991 is committed to full transparency about the nature of gambling — including the mathematical reality that all casino games and sports bets carry a built-in house edge, meaning that over the long run, the platform retains a statistical advantage.
This does not mean that individual players cannot win — many fg991 players enjoy consistent entertainment and real winning sessions. But it does mean that gambling should never be approached as a reliable income source or as a solution to financial problems. The primary purpose of gambling at fg991 should always be entertainment, played within a budget you are comfortable losing.
fg991 follows fair play standards on all games. Slot games use certified Random Number Generator (RNG) technology. Live casino tables from providers including Evolution Gaming and Ezugi are operated under strict game integrity protocols. Cricket betting markets are based on real match data and managed by experienced traders. All RTP (Return to Player) percentages are disclosed in the game information panel for every title available on the platform.
The Principles of Responsible Gambling
- Treat it as entertainment. Gambling is a form of leisure, not a job or an investment strategy. Enjoy the experience for what it is.
- Set a budget before you start. Decide your maximum spend before opening the platform — and stick to it regardless of outcomes.
- Take regular breaks. Step away from the screen every hour. Use fg991's session time limits and reality-check tools to prompt these breaks automatically.
- Never chase losses. Accept that losing sessions are a normal part of gambling. Walk away when your budget is spent rather than increasing bets to recover losses.
- Balance gambling with other activities. Maintain a healthy mix of hobbies, social activities, and time with family and friends alongside your betting sessions.
- Know when to stop. If you find yourself unable to follow these principles consistently, it is time to use fg991's self-exclusion tools or speak with a professional.
Enjoy fg991 — Safely and in Control
fg991 is designed for players who want great entertainment within their own limits. Set your deposit cap, explore cricket betting, spin the slots — all with our full responsible gaming toolkit behind you.