fg991 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by fg991 ("fg991", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the fg991 online betting and casino platform, accessible at https://fg991.io and all associated pages, services, and features ("the Platform").

fg991 is committed to handling personal data with the utmost care, transparency, and respect for the privacy rights of every player. This Policy sets out, in clear and formal English, the categories of data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we employ to protect it, and the rights you hold as a data subject.

This Policy applies to all registered and unregistered users of the fg991 Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh, as well as any person who accesses the Platform from any other location.

This Policy should be read alongside the fg991 Terms & Conditions and the fg991 Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data We Collect

2.1 Data You Provide Directly

When you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or participate in any promotional activity on the fg991 Platform, you provide us with personal data directly. This includes, but is not limited to:

• Identity Data: Full legal name, date of birth, nationality, national identity card number, passport number, or other government-issued identification document details;
• Contact Data: Email address, mobile phone number, and residential address (including city, district, and postcode);
• Financial Data: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account identifiers (Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank), deposit amounts, withdrawal requests, and full transaction history;
• Account Credentials: Your chosen username and encrypted password. fg991 stores passwords using one-way cryptographic hashing and never retains your password in plain text;
• Communications Data: The content of any messages you send to the fg991 support team via live chat, email, or any other contact channel, together with records of our responses.

2.2 Data Collected Automatically

When you access or use the fg991 Platform, certain technical and usage data is collected automatically by our systems. This includes:

• Technical Data: Your IP address, device type, device operating system, browser type and version, screen resolution, and unique device identifiers;
• Usage Data: Pages and game lobbies visited, games launched, bets placed, bet amounts, outcomes, session duration, navigation paths, and feature interactions;
• Log Data: Server access logs, error logs, and security event logs generated by your use of the Platform;
• Cookie and Tracking Data: Data generated by cookies and similar technologies as described in Section 6 of this Policy.

2.3 Data Received from Third Parties

fg991 may receive personal data about you from third-party sources in certain circumstances, including:

• Identity verification and KYC service providers who confirm the authenticity of the documents you submit;
• Payment processors who provide transaction confirmation and fraud screening data;
• Fraud detection and anti-money laundering screening services;
• Responsible gaming organisations and self-exclusion registries, where you have registered a self-exclusion that applies to the fg991 Platform.

3. How We Use Your Data

fg991 processes your personal data for the following specific purposes:

• Account Registration and Management: To create, verify, and maintain your fg991 account, and to authenticate your identity each time you complete fg991 Login;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected bank accounts, and to maintain accurate financial records of all transactions;
• Identity Verification (KYC): To verify your identity and age (21+) as required for the responsible operation of a betting and gaming platform accessible to Bangladeshi players;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and any other prohibited conduct as defined in the fg991 Terms & Conditions;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 live chat and email support channels;
• Responsible Gaming: To enforce deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion requests as part of our responsible gaming programme;
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new features that enhance the overall fg991 player experience;
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from government authorities, including anti-money laundering (AML) and counter-terrorist financing (CTF) obligations;
• Communications: To send you account-related notifications, security alerts, transaction confirmations, and — where you have provided explicit consent — promotional communications about fg991 offers and bonuses.

4. Legal Basis for Processing

fg991 processes personal data only where a lawful basis for doing so exists. The legal bases on which we rely are as follows:

• Contract Performance: Processing necessary to provide the fg991 Platform services to you, including account management, payment processing, and game access;
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML regulations, financial record-keeping requirements, and responsible gaming obligations;
• Legitimate Interest: Processing carried out for fg991's legitimate business interests, including fraud prevention, platform security, internal analytics, and product improvement, where these interests are not overridden by your privacy rights;
• Vital Interest: Processing necessary to protect your vital interests in the context of responsible gaming, including the enforcement of self-exclusion and mandatory cooling-off periods;
• Consent: Where fg991 relies on your consent as a legal basis (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected] or via the communication preferences section of your account dashboard.

5. Data Sharing & Disclosure

5.1 Third-Party Service Providers

fg991 shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These providers are contractually obligated to process your data only for the purposes specified by fg991 and to maintain appropriate security standards. Categories of third-party service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and connected banking institutions);
• Identity verification and KYC service providers;
• Fraud detection and AML screening services;
• Cloud infrastructure and secure data hosting providers;
• Customer support platform providers;
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — these providers receive only the technical session data necessary to deliver their games and do not receive your full personal profile.

5.2 Legal Disclosures

fg991 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or binding regulatory instruction. fg991 will endeavour to notify you of any such disclosure unless prohibited from doing so by law.

5.3 Business Transfers

In the event that fg991 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.

5.4 What We Do Not Do

fg991 does not sell, rent, license, or otherwise transfer your personal data to any third party for marketing or commercial purposes. We do not share your personal data with advertising networks, data brokers, or social media platforms for targeting or profiling purposes.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the fg991 Platform when you access it via a web browser. Cookies allow the Platform to remember your session state, preferences, and certain technical information across page loads and visits.

6.2 Cookies We Use

fg991 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable session authentication, maintain your fg991 Login state, support the security features of the Platform, and ensure that the cashier and payment flows operate correctly. These cookies cannot be disabled without impacting core Platform functionality;
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the Platform — for example, which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve Platform performance and player experience;
• Functionality Cookies: These cookies remember your preferences, such as display settings, game lobby filters, and preferred language. They improve your experience but are not strictly required for core functionality.

6.3 What We Do Not Use

fg991 does not use third-party advertising cookies, retargeting cookies, social media tracking pixels, or any cookie technology designed to track your activity across websites other than fg991.io for advertising or profiling purposes.

6.4 Managing Cookies

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent your ability to use key features of the fg991 Platform, including account login and payment processing. Instructions for managing cookies in common browsers are available in your browser's help documentation.

7. Data Security

fg991 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or misuse. These measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and fg991 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Encryption at Rest: Sensitive personal data and financial records are encrypted at rest on fg991 servers using AES-256 encryption;
• Access Controls: Access to systems containing personal data is restricted to authorised fg991 personnel on a strict need-to-know basis, enforced via role-based access controls and multi-factor authentication;
• Regular Security Audits: fg991 conducts regular internal and external security reviews and penetration testing to identify and remediate potential vulnerabilities;
• Incident Response: fg991 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, fg991 will notify affected players without undue delay in accordance with applicable data protection standards.

While fg991 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your fg991 Login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Data Retention

fg991 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The specific retention periods applicable to each data category are set out in the Data Collection at a Glance table in this Policy.

Where personal data is no longer required and no legal obligation requires its retention, fg991 will securely delete or anonymise that data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Responsible gaming records, including self-exclusion registrations and cooling-off history, are retained indefinitely as required by responsible gaming best practice standards, to ensure that a player's exclusion cannot be reversed by the simple passage of a retention period.

9. Your Rights

As a fg991 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". fg991 will respond to all verified requests within 30 days:

• Right of Access: You have the right to request a copy of all personal data held by fg991 about you, together with information about how it is processed;
• Right to Rectification: If any personal data held by fg991 is inaccurate or incomplete, you have the right to request that it be corrected or updated;
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fg991's legal obligations to retain certain records;
• Right to Restriction of Processing: In certain circumstances, you may request that fg991 restrict the processing of your personal data — for example, while the accuracy of that data is being contested;
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, machine-readable format;
• Right to Object: You have the right to object to the processing of your personal data where fg991 relies on legitimate interest as a lawful basis, including for profiling and analytics;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10. Children & Minors

The fg991 Platform is strictly for adults aged 21 years or older. fg991 does not knowingly collect, process, or retain personal data from any person under the age of 21. If you are under 21, you must not register an account or use the fg991 Platform in any capacity.

If fg991 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds will be withheld pending investigation, and the personal data of the minor will be securely deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that your child has registered an account on fg991, please contact us immediately at [email protected] with the subject line "Minor Account Report". We take underage gambling extremely seriously and will act on all such reports with the highest priority.

11. International Data Transfers

fg991 primarily stores and processes personal data on servers located within secure data centre facilities. In certain circumstances — for example, when using third-party service providers such as identity verification or fraud screening services — personal data may be transferred to, or processed in, locations outside Bangladesh.

Where such transfers occur, fg991 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements with service providers that impose data protection standards equivalent to those applied by fg991. fg991 does not transfer personal data to any jurisdiction that does not provide an adequate level of protection for personal data.

12. Changes to This Policy

fg991 reserves the right to amend or update this Privacy Policy at any time. All changes will be published on this page, with a revised effective date displayed at the top of the document. Where a material change is made to this Policy, fg991 will notify registered players via email or via an in-platform notification prior to the change taking effect.

Your continued use of the fg991 Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We recommend that all players review this page periodically to remain informed of our current privacy practices.

13. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which fg991 handles your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from your account dashboard following fg991 Login
• Subject Line for Data Queries: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: Within 1 hour for general support; within 30 days for formal data rights requests (Bangladesh Standard Time, UTC+6)

fg991 is committed to resolving all privacy-related complaints fairly and transparently. If you are not satisfied with our response to a complaint, you may seek further resolution through the appropriate data protection or consumer protection authority applicable in your jurisdiction.